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Reference Service Ask a Librarian - More about the purpose

  • The service is free of charge. You do not have to be a library member to use it.
  • The aim of the reference service is to make use of information and communication technologies and offer users a service that is only available at libraries otherwise.
  • The online reference service is not a substitute for the standard reference services available at libraries, especially if you need tips for searching for information on more complex subjects. This type of reference service is merely handier and adds a new dimension to libraries' information services.
  • 9 libraries (public and academic libraries) and IZUM are included in the Reference Service Ask a Librarian, covering various different subjects.
  • The reference service employs librarians/information professionals, who are information specialists and know how to find the information you are looking for.
  • When you ask a question via the question form or through the chat, one of the librarians/information professionals from one of the libraries on duty will reply to you.
  • We offer more than just answers to your questions; we will also teach you how to look for the answers yourself.
  • We can help you search for sources that will be helpful to you when writing seminar papers or diploma theses, as well as sources in the subjects you are especially interested in.
  • We can only answer questions, the answers to which can be found in actual information sources. It is not the purpose of the service to analyse facts, give opinions, or guess. We would like to provide you with documented and trustworthy sources.
  • Due to reasons of copyright and licence agreements, we will only provide you with information from publicly accessible sources.
  • With the help of your questions and our answers, we will build a knowledge base that you will be able to search to expand your horizons. You only have to make sure that you entered the correct e-mail address.
  • We are satisfied when our users are satisfied. If you have any suggestions or comments, please send them to the following e-mail address: vprasaj@izum.si
Reference service
Ask a Librarian
Participating institutions

National and University
Library, Ljubljana

University of Maribor Library

Central Technological Library at the University of Ljubljana

Central Economic Library

Central Medical Library

Ljubljana City Library

Maribor Public Library

Public Library of Jesenice

Institute of Information Science, Maribor

IZUM - Institute of Information Science
PreŇ°ernova ulica 17, 2000 Maribor, Slovenia
phone: +386 2 2520 331   |   e-mail: izum@izum.si
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